ASSISTANCE

Contact

Email Us
If you have an enquiry you would like to send us, please use our enquiry form.

Call Us

If you would prefer to talk to one of our representatives on the phone, you can call 0800 100 001 between the following times:

Mon-Fri: 8AM-10PM (NZST)

Sat-Sun: 8AM-8PM (NZST)

Catalogue

Request a catalogue
If you would like a copy of the latest catalogue of Innovations or any of our sister companies mailed to you, please click here.

View our catalogue online
You can now view a fully interactive version of our catalogue online, allowing you to click on products to find out more details. Please have a look here.

Catalogue quick order
Have the catalogue in front of you and know the product you want to order? Save time by using our Catalogue Quick Order page to simply type in the codes of the products that you wish to order.

Help and Order Information

Delivery
For detailed information regarding the delivery of your product, please click here. We regret we are currently unable to deliver internationally.

Order Tracking
Want to know what stage your order is at? Please go to the Order Tracking page and enter your Customer Number or Order Number.

Modify your account
If you have moved or wish to change your contact details, please click here.